psg888 is committed to protecting the privacy and personal data of all players and visitors. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the rights you hold over your personal information when you use the psg888 platform.
psg888 uses 256-bit SSL encryption and industry-standard security protocols to protect your personal data at rest and in transit. We conduct regular security audits across all data systems.
psg888 only collects data that is necessary for the purposes described in this policy. We do not collect data speculatively or in excess of what is required to deliver our services.
psg888 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing or commercial purposes — ever. Your data is used solely to improve your experience with psg888.
You have the right to access, correct, and request deletion of your personal data. You may also object to certain processing activities. Requests can be submitted to our support team.
psg888 is transparent about what data we collect and why. This policy is written in plain language so that every player — whether based in Kuala Lumpur, Penang, or Johor Bahru — can understand it.
psg888 processes personal data in compliance with applicable data protection legislation and the requirements of our international gaming authority licence, including obligations around KYC and AML record-keeping.
psg888 ("psg888", "we", "us", "our") operates the online gaming platform accessible at psg888.biz. psg888 acts as the data controller in respect of the personal data collected through this platform.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how psg888 handles your personal data, you may contact our Data Protection team at: [email protected]
Please note this email address is provided as plain text only and is not a clickable link. Our team aims to respond to all privacy-related queries within 14 working days.
psg888 collects the following categories of personal data in connection with your use of the platform:
| Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, national identity number, passport number, selfie or photo ID (for KYC verification) |
| Contact Data | Email address, phone number, residential address (city, state, postcode) |
| Account Data | Username, encrypted password, account preferences, communication preferences |
| Financial Data | Payment method details (Touch n Go eWallet ID, bank account name/number), deposit and withdrawal records, transaction history |
| Gaming Data | Bet history, game participation records, bonus utilisation, session duration, wagering patterns |
| Technical Data | IP address, browser type and version, device type and operating system, session identifiers, login timestamps |
| Usage Data | Pages visited, links clicked, features used, search queries within the platform |
| Communications Data | Content of support chat logs, emails sent to psg888, survey responses, feedback submitted |
psg888 does not intentionally collect special categories of sensitive personal data (such as health data, biometric data for identification, or political opinions) unless specifically required by law or regulation in connection with KYC obligations.
psg888 collects your personal data through the following channels:
psg888 processes your personal data for the following purposes, each supported by a lawful legal basis:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Identity and age verification (KYC) | Legal obligation; legitimate interests |
| Processing deposits and withdrawals | Performance of contract |
| Fraud prevention and security monitoring | Legitimate interests; legal obligation |
| Anti-money laundering (AML) compliance | Legal obligation |
| Responsible gaming monitoring and intervention | Legitimate interests; legal obligation |
| Customer support and dispute resolution | Performance of contract; legitimate interests |
| Platform improvement and analytics | Legitimate interests |
| Marketing communications (where opted in) | Consent |
| Regulatory reporting and record retention | Legal obligation |
Where psg888 relies on legitimate interests as a legal basis, we have assessed that our interests do not override your fundamental rights and freedoms as a data subject.
psg888 uses cookies and similar tracking technologies on the psg888.biz platform. Cookies are small text files stored on your device that help the platform function correctly, remember your preferences, and improve your overall experience.
psg888 uses the following categories of cookies:
You may manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of the psg888 platform.
psg888 does not sell your personal data. We may share your data with the following categories of third parties in the circumstances described below:
All third-party data processors engaged by psg888 are required to handle your data in accordance with applicable data protection law and are bound by contractual data processing terms.
psg888 operates within an international environment, and some of our service providers and infrastructure partners may process your personal data in countries outside Malaysia. Where personal data is transferred internationally, psg888 ensures that appropriate safeguards are in place, including standard contractual clauses approved by relevant data protection authorities or equivalent mechanisms that provide an adequate level of protection for your personal data.
By using the psg888 platform, you acknowledge that your personal data may be transferred to and processed in countries other than Malaysia in connection with the delivery of our services.
psg888 retains your personal data for as long as your account is active and for a defined period thereafter as required by applicable law and our gaming licence conditions. The following general retention periods apply:
Where retention is no longer required and no legal obligation requires continued storage, psg888 will securely delete or anonymise your personal data.
psg888 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While psg888 takes security seriously and invests in robust protections, no online platform can guarantee absolute security. In the event of a data security incident that poses a risk to your rights, psg888 will notify affected players in accordance with applicable legal notification requirements.
Security reminder: psg888 will never ask for your account password, OTP, or full payment card details via email, chat, or phone. If you receive such a request purporting to be from psg888, do not respond — contact our support team immediately.
Subject to applicable law, you have the following rights in relation to the personal data psg888 holds about you:
To exercise any of the above rights, please contact our support team at [email protected]. psg888 will respond to verified requests within 30 days. We may need to verify your identity before processing a rights request.
psg888's services are strictly intended for adults aged 21 and above. psg888 does not knowingly collect or process personal data from individuals under the age of 21. If psg888 becomes aware that personal data has been collected from a person under this age threshold, the account will be immediately suspended, any associated funds dealt with in accordance with our Terms and Conditions, and the data deleted to the extent permitted by law.
If you believe a minor has registered a psg888 account, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.
psg888 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly. Where changes are material, psg888 may notify registered players via email or in-platform notification.
Your continued use of the psg888 platform after any published update to this Privacy Policy constitutes your acknowledgement of the updated policy. We encourage you to review this page periodically.
All privacy-related enquiries, data subject rights requests, and data security reports should be directed to the psg888 Data Protection team. Our preferred contact method is email: [email protected]
Please note this email address is provided as plain text only. Do not click on email links in unsolicited communications purporting to be from psg888 — always type the address manually. Our team will acknowledge receipt within 5 working days and provide a substantive response within 30 days of identity verification where required.
psg888 also has a 24/7 live chat support channel accessible to logged-in players through the platform dashboard, which can be used for general account and privacy queries.
Our dedicated support team is available around the clock to help with data access requests, account questions, and anything else you need. Log in to access live chat, or review our full terms.